| Frequently Asked Questions (FAQ) |
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Problems and questions specific to Revo Uninstaller Pro
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How can I close or move the window of the Hunter Mode?
To close the small blue target window, which appears on the upper right corner of the screen when you are in "Hunter Mode", you have to to click with the right button of your mouse on it and choose Exit or Open Main Window.
To move the small blue window, which appears on the upper right corner of the screen when you are in "Hunter Mode", you have to to click with the middle (scroll) button of your mouse on it and drag it to the desired location.
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Why Pin to is missing on Revo Uninstaller's shortcut and cannot be pinned to Windows 7 taskbar?
No Pin to option available in Windows 7 taskbar
No Pin to option is available on the shortcut
This is because Windows 7 does not allow pinning programs containing "install" keyword in the name.
Solution: You can solve the problem by making a shortcut on your desktop of Revo Uninstaller and change the shortcut's name to just "Revo" or something else but the name should not contain install as Revo Uninstaller does!
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Why some icons on the list of installed programs have a red "X" sign?
Revo Uninstaller Pro finds the icons of the uninstall commands of the installed programs and the red "X" sign on the icons means that if you double click or run that program from Revo Uninstaller Pro it will remove/uninstall that program. "X" stands for cross out, eliminate, remove, uninstall the program. You may see another common icon, which is a recycle bin icon meaning delete, remove, uninstall that program. These icons are coming from the listed programs for uninstalling purpose and are not special icons from Revo Uninstaller Pro, they do not show the status of the program.
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Why does Revo Uninstaller want to connect to the Internet?
By default Revo Uninstaller checks for a new version once a day on startup. It does not send any information in anyway! Revo Uninstaller connects to www.revouninstaller.com and compares the local version with the version on the Internet. You can disable that option from
Options -> Uninstaller -> Check for update on startup
Note that if "Check for update on startup" option is disabled you will not be notified when the new version of Revo Uninstaller is available! Having the latest version available ensures that you have the most stable and valuable version of Revo Uninstaller.
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Why should I use Revo Uninstaller when I have a registry cleaner and it fixes all errors in my Windows Registry?
There are tens of thousands of applications that leave a lot of unused data such as registry entries, files and folders in your computer. Not all registry keys left in your computer are errors, and the third party registry cleaners cannot detect them. Leftover registry keys in combination with leftover files makes the registry cleaner's job impossible. Revo Uninstaller helps you to remove the leftover registry keys, files and folders after uninstalling an application.
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Is Revo Uninstaller Pro compatible with 64 bit Windows version?
Yes, Revo Uninstaller Pro is fully compatible and provides native support of all 64 bit Windows versions including Windows 7
Registration and Licensing questions
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Is the license of Revo Uninstaller Pro a lifetime license?
Purchase of a License includes free lifetime technical support and free updates, till the next major version i.e. 2.0.9; 2.5.0, 2.9.9 free updates till version 3.0! Major version (like 3.0) includes major improvements and major new features (not only bug fixes and minor updates)! Depending on its features you can decide to upgrade by purchasing an upgrade license (discounts apply) or to continue using the purchased version!
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Activation of Revo Uninstaller Pro doesn't work!
Entering the serial number in Help menu -> Registration, received after a purchase of a license, and pressing Activate Online button, will close Revo Uninstaller Pro. Then you have to restart it manually. After a few seconds you will see on its title bar - Registered version. If the version is Unregistered then most common reasons to not be able to register Revo Uninstaller Pro online are a wrong serial number entered in the Registration form, or a firewall which blocks Revo Uninstaller Pro to access our servers on the Interment.
Just copy and paste the serial number in the Registration form exactly as we have provided it, being sure there are no spaces or other symbols
To activate online you have to make sure that Revo Uninstaller Pro has an Internet access - just press AutoUpdate toolbar button and you will see if it connects or not! If it does not connect then add Revo Uninstaller Pro to allowed list in your firewall settings or temporary turn your firewall off.
If you are unable to solve the problem and the product continues to be in status "Unregistered version", please contact our support team.
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Revo Uninstaller Pro shuts down after I press "Activate Online" button!
It is normal behavior if the Revo Uninstaller Pro closes when you enter the serial number and press "Activate Online" button in order to register it. Also by design the Registration form it is empty even when it is a registered version!
To check if the registration is successful or not start the program, wait few seconds, and look what is written on the title bar of the main window or go to
"Revo Uninstaller Pro => Main menu => Help menu => About Revo Uninstaller Pro...", there should be written "Registered version"
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How can I activate Revo Uninstaller Pro on my PC, which has two or more operating systems installed?
After a successfull activation you will have a valid License.dat file. Then you just have to copy it to the settings folder on your other operating systems
Open Start menu
For Windows Vista and Windows 7, paste the following to Search box:
%USERPROFILE%\AppData\Local\VS Revo Group\Revo Uninstaller Pro
For Windows XP, paste the following to Run box:
%USERPROFILE%\Local Settings\Application Data\VS Revo Group\Revo Uninstaller Pro
"How to uninstall ... program?" questions and answers!
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How to uninstall programs with Revo Uninstaller Pro?
Before starting to uninstall a program be sure that it is not running. So check your taskbar at the bottom of your screen and near to your system clock, if the icon of the program you want to uninstall is there right click on its icon and select "Exit" or "Quit" or equivalent command to close it.
Then select the program and start the "Uninstall" command. Uninstall process with Revo Uninstaller Pro starts the uninstalling wizard, which shows you what is happening on every step of the uninstalling procedure.
During the uninstall Revo Uninstaller Pro tries to run the built-in uninstaller of the uninstalled program, if it works properly let it to do its job, but if it is not working properly here you will see an error message that you will have to skip ( ignore ). Then select an uninstall mode and press "Scan" button to continue further to the next step of the wizard. After the scanning completes you will see the leftover Registry items, files and folders, review, verify and delete them.
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How to uninstall a traced program with Revo Uninstaller Pro?
If you have monitored the installation of a program with Revo Uninstaller Pro, then the best way to uninstall it, is to do that using the created by Revo Uninstaller Pro log.
To access it you have to open the "Traced programs" module visible as a tab when you start Revo Uninstaller Pro.
Before starting to uninstall a program be sure that it is not running. So check your taskbar at the bottom of your screen and near to your system clock, if the icon of the program you want to uninstall is there so right click on its icon and select "Exit" or "Quit" or equivalent command to close it.
Then select the program and start the "Uninstall" command. A window will show you the progress of the operation and when that window disappear the program will be uninstalled.
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Is there a way to undo an uninstallation / uninstalling of a program?
Reinstalling the program is the first and easiest solution! Because Revo Uninstaller Pro automatically creates a system restore point before uninstalling a program, you can use Windows System Restore to restore your system to a previous state
Revo Uninstaller Pro -> Windows Tools-> Windows System Restore
By default Revo Uninstaller Pro moves all leftover files to the Recycle Bin when you delete them - so check it for accidentally deleted files!
Also by default Revo Uninstaller Pro backs up every deleted leftover Registry item - so check the Backup Manager of Revo Uninstaller Pro for restore point created after the deletion of Registry items that you want to restore
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How can I remove a program from the Windows system tray?
Revo Uninstaller Pro has an unique feature called "Hunter Mode". To remove a program from Windows system tray you can use it in the following way:
1.Switch to "Hunter Mode" - by default a blue window will appear on the upper right corner of the screen
2.Drag (press the left mouse button and hold it pressed) the blue target window to the system tray and locate the program you wish to remove
3.Drop(release the left mouse button) the target - a menu will appear
Then you can "Kill Process" and it will disappear from the system tray! There are other options you may want to use such as: Uninstall, Stop Auto Starting, Properties, Open Containing Folder etc.
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Why can't I uninstall programs without admin rights on Windows Vista/7?
You can't remove programs if you do not have administrator privileges, because uninstalling programs will remove files and folders from your system, will delete registry keys in Windows Registry and could modify the settings of the operating system. The standard user account is an account that has privileges only to use the installed programs.
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How can I remove a program if when I tried to uninstall it with Windows Add or Remove programs applet or Revo Uninstaller Pro I see one and the same error message?
Most probably that error message is generated by the built-in(own) uninstaller of the uninstalled program, which Add or Remove programs applet tries to run as Revo Uninstaller Pro does during the uninstall procedure. In most cases Revo Uninstaller Pro can handle the uninstall process even if the built-in uninstaller of the program is not working properly. In such case you should start the uninstall procedure with Revo Uninstaller as usual and when you see that error message you have to skip(ignore) that message and press the "Scan" button to start the scanning for the remnants of the program and continue forward the uninstall procedure reviewing and deleting found program's data.
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How can I remove a program which is not listed in Windows Add or Remove programs applet or Revo Uninstaller Pro list of installed programs?
If the program is not listed in Revo Uninstaller Pro you can use Forced Uninstall feature of Revo Uninstaller Pro, which does not require a program to be installed or listed properly - just browse to its folder/file and enter its name.
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How to proceed if the program's own /built-in/ uninstaller asks to reboot the computer after an uninstallation?
The best approach is to cancel the reboot and search for leftovers with Revo Uninstaller Pro. Then carefully choose what to delete from the leftovers. After removing the leftovers with Revo Uninstaller Pro you can reboot your computer.
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Can I use Revo Uninstaller to uninstall accumulated updates for Microsoft Windows?
Yes, you can use Revo Uninstaller Pro to uninstall Windows updates except updates of Windows Vista/7 where the updates are not listed by Revo Uninstaller Pro! Note that uninstalling Windows updates is NOT recommended, and should be done only if it is absolutely necessary!
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How can I remove a program which partially installed or uninstalled, but is not listed in the list of installed programs?
If the program is not listed in Revo Uninstaller Pro you can use Forced Uninstall feature of Revo Uninstaller Pro, which does not require a program to be installed or listed properly - just browse to its folder/file and enter its name.
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I used Windows’ Add or Remove Programs applet to uninstall a program several months ago. Can Revo Uninstaller Pro still find possible leftover items so I can delete them?
Yes, Revo Uninstaller Pro can do that! If the program is not listed in Revo Uninstaller Pro you can use Forced Uninstall feature of Revo Uninstaller Pro, which does not require a program to be installed - just browse to its folder and enter its name.
All other questions about cleaning tools, optimizations etc.
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