Revo Uninstaller Pro Online User's Manual

10. Overview

I have used the contact form on your site, but I haven’t received an answer from the support center. How long should I wait for support?

Our support team will contact you within 24 hours after receiving your message. Usually the response time is between few minutes and several hours depending on the load of the support team. If after 24 hours you still haven't received a reply then please send your query again and be sure that your e-mail address is correctly written.

I am a registered user of Revo Unisntaller Pro 2.x and just bought an upgrade to version 3. Should I uninstall the old version first before installing the new one?

We do not recommend you to uninstall version 2 before installing the new version 3, because you will lose the current settings of the program. The best approach is to install the new version over the existing version, as it will overwrite it and you will keep your data and settings, just as it happens with the minor updates.

I have Revo Uninstaller Freeware installed and I bought the Pro version. Should I uninstall the Freeware version before installing the Pro?

Both versions of Revo Uninstaller - Freeware and Pro are installed in different folders and completely independent. They do not share common components or modules. So it is not a problem if you have installed the Pro version and the Freeware is still on you system, but the Pro version is superior, so you will not need the Freeware version anymore.

Why "Pin to" is missing on Revo Uninstaller Pro's shortcut and it cannot be pinned to Windows 7 taskbar or start menu?

The reason for the problem is that Windows 7 does not allow pinning programs containing "install" keyword in their name. You can solve the problem by making a shortcut on your desktop of Revo Uninstaller and change the shortcut's name to just "Revo" or something else, but the name should not contain "install" as Revo Uninstaller Pro does.

Is Revo Uninstaller Pro compatible with 64 bit Windows version?

Yes, Revo Uninstaller Pro is fully compatible and provides native support of all 64 bit Windows versions including Windows 7 and 8.

Why should I use Revo Uninstaller Pro when I have a registry cleaner and it fixes all errors in my Windows Registry?

There are tens of thousands of applications that leave a lot of unused data such as registry entries, files and folders in your computer. Not all registry keys left in your computer are errors, and the third party registry cleaners cannot detect them. Leftover registry keys in combination with leftover files makes the registry cleaner's job impossible. Revo Uninstaller Pro helps you to remove the leftover registry keys, files and folders after uninstalling an application.

How can I close or move the window of the Hunter Mode?

To close the small blue target window, which appears on the upper right corner of the screen when you are in "Hunter Mode", you have to click with the right button of your mouse on it and choose Exit or Open Main Window.

To move the small blue window, which appears on the upper right corner of the screen when you are in "Hunter Mode", you have to click with the middle (scroll) button of your mouse on it and drag it to the desired location.

I am tracing an installation of a program with Revo Uninstaller Pro, but the program's installer ask me to restart the computer. How to proceed?

If you see such message or request our advice is to stop and save the log with Revo Uninstaller Pro (on a system restart if the tracing of Revo Uninstaller Pro is active it will save the log with a default name automatically) and to restart your computer. For most programs you will have a reliable log, as in such cases all the program data is installed and the program wants a restart in order to start its services or modules that are going to be started on every Windows start up.

Is the license of Revo Uninstaller Pro a lifetime license?

Purchase of a License includes free lifetime technical support and free updates of the program until the next major version, i.e. 3.1.1; 3.5.0, 3.9.9 free updates until version 4.0. Major version (like 4.0) will include major improvements and major new features. Depending on its features you can decide to upgrade by purchasing an upgrade license (significant discounts will be applied) or to continue using the purchased version. You can continue using the major version for which you have purchased a license for as long as you want.

I bought a license of Revo Uninstaller Pro for 1 computer. On how many computers I can activate the program?

Licensing of Revo Uninstaller Pro is per a computer, so buying a license for one computer you are allowed to register the program on one computer. II you want to buy a license for 3 or more computers or if you already are our customer, you will be able to buy more licenses with a discount.

What kind of license of Revo Uninstaller Pro do I need if I have installed few Windows versions on my computer?

You need a license for one computer as all your Windows installations are on one computer. You should not have problems to register the program on any of the supported by the program Windows versions.

During the registration process I saw a message "Registration failed". How to proceed?

If by some reason there is a problem with the registration, you can see such message, but it should be followed by a sentence with the reason for the problem or with a Code of the existed error. Contact our support team with the information about the failed status of the registration and we will assist you to solve the problem.

I have changed my computer and now I can't activate Revo Uninsaller Pro on my new computer, what to do?

We are sorry for the inconvenience, but you will have to contact our support team to reset your activation on the server. We treat such request with priority, so it usually takes from few munities to few hours and less than 24 hours

How to uninstall programs with Revo Uninstaller Pro?

Before starting to uninstall a program be sure that it is not running. Check your taskbar at the bottom of your screen and near your system clock on the right side, if the icon of the program you want to uninstall is there right click on its icon and select "Exit" or "Quit" or equivalent command to close it. Select the program and start the "Uninstall" command. Uninstall process with Revo Uninstaller Pro starts the uninstalling wizard, which shows you what is happening on every step of the uninstalling procedure. During the uninstall Revo Uninstaller Pro tries to run the built-in uninstaller of the uninstalled program, if it works properly let it to do its job, but if it is not working properly you will see an error message you will have to skip ( ignore ). Select an uninstall mode and press "Scan" button to continue further to the next step of the wizard. After the scanning completes you will see the leftover Registry items, files and folders to review, verify and delete them.

How to uninstall a traced program with Revo Uninstaller Pro?

If you have monitored the installation of a program with Revo Uninstaller Pro, then the best way to uninstall it is to do that using the created by Revo Uninstaller Pro log. To access it you have to open the "Traced programs" module visible as a tab when you start Revo Uninstaller Pro. Before starting to uninstall a program be sure that it is not running. Check your taskbar at the bottom of your screen and near your system clock, if the icon of the program you want to uninstall is there so right click on its icon and select "Exit" or "Quit" or equivalent command to close it. Then select the program and start the "Uninstall" command. A window will show you the progress of the operation and when that window disappear the program will be uninstalled.

How to uninstall a program if I see that there is a log for that program in the Logs Database?

To install a program using a log from the Logs Database is the same as if you uninstall this program using your own log. Just select the program from the list of the Logs Database and click the "Uninstall" button. This will automatically download and imported the selected log.

Is there a way to undo an uninstallation / uninstalling of a program?

Reinstalling the program is the first and easiest solution. Because Revo Uninstaller Pro automatically creates a system restore point before uninstalling a program, you can use Windows System Restore to restore your system to a previous state Revo Uninstaller Pro -> Windows Tools-> Windows System Restore. By default Revo Uninstaller Pro moves all leftover files to the Recycle Bin when you delete them - so check it for accidentally deleted files. Also, by default, Revo Uninstaller Pro backs up every deleted leftover Registry item - check the Backup Manager of Revo Uninstaller Pro for restore point created after the deletion of Registry items you want to restore

How can I stop/remove a program from the Windows system tray?

Revo Uninstaller Pro has a unique feature called "Hunter Mode". To remove a program from the Windows system tray you can use it in the following way: 1. Switch to "Hunter Mode" - by default a blue window will appear on the upper right corner of the screen 2. Drag (hold the left mouse button) the blue target window to the system tray and locate the program you wish to remove 3. Drop (release the left mouse button) the target - a menu will appear. Then you can "Kill Process" and it will disappear from the system tray. There are other options you may want to use such as: Uninstall, Stop Auto Starting, Properties, Open Containing Folder etc.

Why can't I uninstall programs without admin rights on Windows Vista/7/8?

You can't remove programs if you do not have administrator privileges, because uninstalling programs will remove files and folders from your system, delete registry keys in Windows Registry and could modify the settings of the operating system. The standard user account is an account that has privileges only to use the installed programs.

How can I remove a program, which when I try to uninstall it using Windows Programs and Feature (Add or Remove programs) application or Revo Uninstaller Pro I see one and the same error message?

Most probably this error message is generated by the built-in(own) uninstaller of the uninstalled program, which Add or Remove programs application tries to run as Revo Uninstaller Pro does during the uninstall procedure. In most cases Revo Uninstaller Pro can handle the uninstall process even if the built-in uninstaller of the program is not working properly. In that case you should start the uninstall procedure with Revo Uninstaller as usual and when you see that error message you have to skip(ignore) that message and press the "Scan" button to start scanning for the remnants of the program and continue forward the uninstall procedure reviewing and deleting found program's data.

How can I remove a program, which is not listed in Programs and Feature (Add or Remove programs) application or Revo Uninstaller Pro list of installed programs?

If the program is not listed in Revo Uninstaller Pro you can use Forced Uninstall feature of Revo Uninstaller Pro, which does not require a program to be installed or listed properly - just browse to its folder/file and enter its name.

How to proceed if the program's own /built-in/ uninstaller asks to reboot the computer after an uninstallation?

The best approach is to cancel the reboot and search for leftovers with Revo Uninstaller Pro, carefully choose what to delete from the leftovers. After removing the leftovers with Revo Uninstaller Pro you can reboot your computer.

Can I use Revo Uninstaller to uninstall accumulated updates for Microsoft Windows?

Yes, you can use Revo Uninstaller Pro to uninstall Windows updates except updates of Windows Vista/7/8 where the updates are not listed by Revo Uninstaller Pro. Note that uninstalling Windows updates is NOT recommended, and should be done only if it is absolutely necessary.

How can I remove a program which partially installed or uninstalled, but is not listed in the list of installed programs?

If the program is not listed in Revo Uninstaller Pro you can use Forced Uninstall feature of Revo Uninstaller Pro, which does not require a program to be installed or listed properly - just browse to its folder/file and enter its name.

I used Programs and Feature (Add or Remove programs) application to uninstall a program several months ago. Can Revo Uninstaller Pro still find possible leftover items so I can delete them?

Yes, Revo Uninstaller Pro can do that. If the program is not listed in Revo Uninstaller Pro you can use Forced Uninstall feature of Revo Uninstaller Pro, which does not require a program to be installed - just browse to its folder and enter its name.

What is Logs Database?

It is a database of logs of traced programs through the monitoring module of Revo Uninstaller Pro, made and managed by Revo Uninstaller Pro's team. Those logs are stored on our web server and you can easily use them (with one click on the "Uninstall” button) to uninstall a program or leftovers of already uninstalled program on your computer.

How to uninstall a program if I see that there is a log for that program in the Logs Database?

To uninstall a program using a log from the Logs Database is the same as if you uninstall this program using your own log. Just select the program from the list of the Logs Database and click the "Uninstall" button. This will download and import the log selected log and uninstall its respective program.

Can I use a log from the Logs Database to uninstall a different version of the program from the log?

It depends on the program and how its developers change it among its versions, but in most cases you should be able properly to uninstall a program with a version similar to the one of the log. For example, if you have Skype 5.2 installed on your computer, you should be able to uninstall it properly even using a log for Skype 5.1. That is because of the "Advanced Uninstall" technology applied when a traced program is uninstalled through a log. It searches for related programs' data not persisted in the log by any reason.

How can I scan with Junk Files Cleaner for a specific file type?

Go to: "Options->Junk Files Cleaner ->General" and check if the specific file type is in the list and if it is checked. If the file extension is not there, click the "Add" button and enter the specific file type in the shown window. Click "OK" to confirm, go start the Junk Files Cleaner and click the "Scan" button to start scanning.

How can I stop programs that start automatically on Windows startup?

In the AutoRun Manager, you have to remove the check mark in front of the program you want to disable from automatically starting on Windows start up. Conversely, to enable it, replace the check mark and it will start automatically on Windows startup.